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At LuvvyBug.com, we uphold a 3-day return policy, providing you with a 3-day window subsequent to receiving your item to request a return, but only in cases where THE ITEM IS DAMAGED.

After placing your order there is a 48 hour window where we can accept cancellations, once the product is dispatched we can no longer accept requests to cancel.

To be eligible for a return, your item should display breakage or operational malfunction. Additionally, retaining the receipt or valid proof of purchase is a requirement.

Commencing a return entails describing the encountered issue and forwarding images showcasing the item's malfunction to our support email at officialluvvybug@gmail.com. Upon acceptance of your return request, you will receive a return shipping label along with comprehensive instructions outlining the process and designated return location. Notably, items dispatched to us without prior initiation of the return request will not meet the criteria for acceptance.

Feel free to reach out to us via our dedicated CONTACT US form for any inquiries related to returns.

Damage and Concern Resolution

We urge you to thoroughly examine your order upon arrival. Should the item exhibit defects, damage, or if an incorrect item has been received, we kindly request immediate contact. This will facilitate a swift evaluation of the situation and the necessary corrective measures.

Refund Process

Following the reception and assessment of your return, we will promptly notify you regarding the approval or declination of your refund. Once approved, the refund will be processed automatically using your original payment method. Please keep in mind that the timeline for your bank or credit card company to process and finalize the refund may vary.