Privacy policy
This Privacy Policy describes how LuvvyBug (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website luvvybug.com (the “Site”), make a purchase, or otherwise interact with us (collectively, the “Services”).
By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue your use of the Site.
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1. Information We Collect
A. Information You Provide Directly
We collect the information you voluntarily provide, including:
Name
Email address
Billing and shipping address
Phone number
Payment confirmation details
Account login information
Order details
Messages or information submitted to customer support
Wishlist or cart activity
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B. Information Automatically Collected
We automatically collect certain information about your device and interaction with our Site, including:
IP address
Browser type
Device type
Pages viewed
Items added to cart
Time spent on the Site
Referring websites
Cookie and tracking data
We use cookies, pixels, and similar technologies to power and optimize our Site, analyze usage, and improve your shopping experience.
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C. Information From Third Parties
We may receive information from:
Shopify (our ecommerce platform)
Payment processors (to confirm successful payments)
Shipping partners (tracking updates, delivery confirmations)
Marketing and analytics providers
All third-party providers process data in accordance with their own privacy policies.
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2. How We Use Your Information
We use your information for purposes including:
A. Providing Products & Services
Fulfilling and delivering orders
Processing payments
Sending order confirmations, updates, and related notifications
Managing your account
Handling returns or support requests
B. Improving Our Services
Analyzing site usage
Enhancing user experience
Improving products and features
C. Marketing & Advertising
Sending promotional emails (you may unsubscribe at any time)
Showing relevant ads on our Site and third-party platforms
Personalizing content and recommendations
D. Fraud Prevention & Security
Detecting and preventing fraudulent transactions
Securing your account and our Site
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3. How We Share Your Information
We may share information with:
A. Service Providers
Including:
Shopify (website hosting & ecommerce engine)
Payment processors
Shipping carriers
Email/SMS platforms
Analytics providers
Marketing providers
B. Business Partners
For advertising, analytics, and promotional purposes.
C. Legal & Compliance
We may disclose information if required to comply with applicable laws, enforce our policies, or protect our rights.
D. Corporate Transfers
If we undergo a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.
We do not sell sensitive personal information.
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4. Cookies & Tracking Technologies
We use cookies to:
Operate and secure the Site
Remember your preferences
Track cart contents
Run analytics
Improve performance
Support advertising features
You may disable cookies through your browser settings, but doing so may impact Site functionality.
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5. User-Generated Content
If you submit product reviews or upload content publicly, that information becomes accessible to others. We are not responsible for how others use publicly shared content.
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6. Security
We implement reasonable security measures to protect your information. However, no method of transmission is 100% secure. Please avoid sending sensitive information through unsecure channels.
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7. Data Retention
We keep your information only as long as necessary to:
Provide the Services
Fulfill legal obligations
Resolve disputes
Enforce our policies
When information is no longer required, we securely delete it.
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8. Your Rights
Depending on your location, you may have the right to:
Request access to your personal information
Request correction or updates
Request deletion
Request a copy of your data
Opt out of marketing communications
You can exercise these rights by contacting us at the email below.
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9. Third-Party Websites
Our Site may include links to third-party websites. We are not responsible for the privacy practices, content, or policies of those sites. Please review their policies before providing personal information.
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10. Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe a minor has submitted information, please contact us to have it removed.
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11. International Users
If you are accessing the Site from outside Canada, please be aware your information may be transferred, stored, or processed in Canada or other jurisdictions where our service providers operate.
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12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.
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13. Contact Information
If you have questions about this Privacy Policy or wish to exercise any data rights, contact us at:
📧 support@luvvybug.com